Are there any exclusions from your standard Returns Policy?
There are a number of exclusions from our standard returns policy due to the nature of some of the products we sell. The exclusions are as follows:
Mattresses, mattress toppers or protectors, curtains, towels, toilet seats, throws and blankets, sofa covers, armchair covers, bedding (including duvets, duvet covers, bedspreads, pillows, pillowcases, fitted sheets, flat sheets, valances): For Health and Hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.
This does not affect the Emma®Mattresses Home Trial. Emma®Mattresses can be returned within 200 days as part of the extended 200 risk-free nights.