My parcel is shown as having been delivered but I have not received it?
If your parcel is shown as delivered but you haven't received it, please follow these steps:
Check with Your Neighbors
Our courier may have left your parcel with a neighbor if they were unable to reach you during delivery.
Still Can't Find Your Parcel?
If you've checked with your neighbors and still can't locate your parcel:
1. Visit our Contact Us page
2. Send us a message explaining the situation
Our team will investigate the matter and get back to you as soon as possible.
For any other concerns about your delivery, please don't hesitate to reach out to our customer support team.