For the purposes of this returns policy, a "large bulky item" means any item that is over 20kg. However some items may be classed as large or bulky items even if they weigh less than 20kg due to the product dimensions, e.g. garden furniture sets, barbecues, gazebos, etc. The following applies should you wish to return a large item:
If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please contact us via our contact us page if you wish to return a large item.